Support
Neuric is an AI customer service agent. It answers your customers' questions on its own, grounded in your knowledge base and procedures, and brings a human in when a conversation needs one. The iPhone app is the inbox your team uses to pick those up.
Setup guides
Set up email forwarding with Google Workspace, Microsoft 365 or another provider, then verify delivery and review requests.
Getting help
Email info@koda.se and we'll come back to you on working days. Tell us your workspace name and, if it's about a specific conversation, roughly when it happened — that's usually enough for us to find it.
Getting an account
Neuric is invite only. New workspaces are set up by us; request access at neuric.app. To join an existing workspace, ask one of its administrators to invite you, and create your account from the invitation link.
Common questions
- I forgot my password
- Use forgot password on the web, or the same link on the app's sign-in screen. The reset email arrives within a few minutes.
- I'm not getting notifications
- Check that you allowed notifications for Neuric in iOS Settings. Signing out turns push off for that device on purpose, so sign back in if you've been away.
- A conversation was answered by the AI and shouldn't have been
- Open the conversation and reply — that takes it over from the agent immediately. Then tell us, so we can adjust the procedure behind it.
Deleting your data
You can permanently delete your account and personal data from the account deletion page. If you are the sole owner, your workspace is deleted with the account. A workspace with other members must have ownership transferred first. See the privacy policy for what we hold and why.